Refund Policy
Your Satisfaction Matters to Us
At Sophia's Jewelry, we are dedicated to offering high-quality pieces and ensuring your satisfaction with every purchase. If your new jewelry isn’t quite what you expected, we’re here to make things right. Once an order has been placed, our system begins processing it immediately to ensure prompt fulfillment.
Returns
Timeframe:
You have 14 days from the delivery date to start a return process. After this 14-day period, we unfortunately won’t be able to process returns or exchanges.
Please note: Order cancellations are not accepted once the order has been placed.
Condition:
To qualify for a return, the jewelry must be in its original, unworn condition and include all original packaging.
How to Return:
To initiate a return, please email support@sophias-jewelry.com with your order number and a brief description of the reason for your return.
Once we receive your email, we’ll provide detailed instructions on where and how to send your item back.
Please note: Sophia's Jewelry does not cover return shipping costs. All returns must be sent to our designated fulfillment center in Asia.
Refunds
Assessment:
Once your return is received, our team will inspect the item to ensure it meets our return criteria. We’ll notify you by email whether your refund has been approved or declined.
Processing Time:
If approved, your refund will be processed and credited back to your original payment method. Please allow 7–10 business days for the refund to reflect in your account.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account to ensure the transaction isn’t pending.
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Contact your credit card company, as posting delays can occur.
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Check with your bank, as there may be processing time before the refund appears.
If you’ve taken these steps and still haven’t received your refund, please contact us at support@sophias-jewelry.com, and we’ll be happy to assist further.
Exchanges
For Damaged or Defective Items:
If your jewelry arrives damaged or with a defect, we’re happy to send a replacement for the same item.
Please email support@sophias-jewelry.com with your order number, details of the issue, and photos of the damaged item. We’ll guide you through the exchange process.
We’re always here to help. For any questions or concerns about your order, don’t hesitate to contact us at support@sophias-jewelry.com — we’ll make your experience as smooth as possible!
